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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bryton_tolley_10 _vlogs

July 28, 2025

5  out of  5
rating by Bryton_tolley_10 _vlogs
"Had an appointment with Matthew about information and seeing if I could lower my insurance rate, he was very informative and polite as we had to wait 15 minutes for my iPad to boot up. Very nice and respectful I was pleased with my phone call."
We responded:
"Thank you so much for your kind words, Bryton! We’re thrilled to hear that Matthew was able to assist you and make your experience a positive one, even with the tech delay. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your feedback. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us!"
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Shawn Stewart

July 26, 2025

5  out of  5
rating by Shawn Stewart
"Nick and his crew are very passionate , empathetic , and very cooperative! Service is great ."
We responded:
"Shawn, thank you so very much for positive feedback and 5-star rating! We're grateful to have you on board and are honored to be your agent! Please keep us in mind for all of your future auto insurance, home insurance, life insurance and business insurance needs!"
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Melissa geyer

July 18, 2025

5  out of  5
rating by Melissa geyer
"Nick and Matthew helped us handle a total loss car claim late in the day on a Friday. We appreciate their help and professionalism. Would highly recommend."
We responded:
"Melissa, thanks so much for the positive feedback and 5-star rating! We are more than happy to help your daughter get back on the road asap!"
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Stacy Tazzia

July 11, 2025

5  out of  5
rating by Stacy Tazzia
"I’ve used Nick at state farm for years for auto and home! They’ve been fantastic and always very responsive and competitive with pricing! Highly recommend if you’re looking for a good insurance company!"
We responded:
"Stacy, thanks so much for the positive feedback and 5-star rating! We truly appreciate you! Please keep us in mind for all of your future auto, home, business or life insurance needs! "
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Maranda Stefan

July 9, 2025

1  out of  5
rating by Maranda Stefan
"Looks like the owner will probably respond to this negatively instead of owning their mistakes. Take your business elsewhere- good recommendation is Jamie Felix. Nick is the only one I had a negative experience with he was very very rude & unprofessional & even hung up on me while I was standing at the SOS counter an hour away from home. They will mislead you then send you a text letting you know they apologize for their contribution to your confusion. TAKE YOUR BUSINESS ELSE WHERE. Many other amazing state farm agents in the area. Edited to add: he hung up on me while I was literally crying in tears from wasting my time & my two little daughters standing next to me. He printed out my proof of insurance IN OFFICE & sent me on my way to sos without any notice of the 3 day policy STOPPING me from registering my car & is now claiming I was aware & berated his team member when I was only crying from the stress & frustration his office put on me. Business with a man who doesn’t own his mistakes is a terrible thing. I hope no other single mothers have to encounter such a stressful moment because of something that could have been prevented had it been communicated correctly, while I was in office he even verbally admitted he’s “rusty” at setting up policy’s???? Makes no sense to me since you’re literally the main agent there. I also reiterated many times before even going to their office that I was going to sos & had an appointment & even shared the appointment time with them so his response to this review is very contradictory. This office did not perform at the best of their ability & because of that it cause me & my family a day from hell. Not to mention on the way home from sos something his my window & cracked my windshield. It could have all been avoided with transparency & communication. My review is simply just to warn other people of the experience I’ve had. Via the point of the review system."
We responded:
"Maranda, Thank you for your review. To clarify for our future customers: State Farm has a mandatory 3-day waiting period for insurance coverage to begin. We were very clear and upfront about that before you ever came into our office. Proof of insurance cannot legally be provided for a policy that is not yet active, which is required for vehicle registration at the Secretary of State. Even though your wasted trip to the SOS, that's an hour away wasn't my fault, I felt bad for you and apologized for my part in not preventing it. I also offered to pay for your gas. (After you berated my team member over the phone). We aim to provide accurate information regarding policy start dates and requirements. If there are any further questions about our processes, we encourage customers to contact our office directly. We wish you all the best in the future!"
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David Pitts

June 22, 2025

4  out of  5
rating by David Pitts
"Friendly and responsive, willing to step you through everything. I want to give 4.75 stars, the only reason is the reps were sometimes hard to understand due to bad microphones."
We responded:
"David! Thanks so much for the feedback and positive review! We apologize for the issues being able to hear due to the microphones and will try to figure out the reason for that. Please don't hesitate to contact us if you have any questions or need further assistance. Welcome aboard, David! We greatly appreciate you!"
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chris brideau

May 13, 2025

5  out of  5
rating by chris brideau
"My wife and I have all of our personal insurance with Nick Hovarth’s office, everyone on Nick’s team is a pleasure to work with. The office is extremely helpful with answering any questions and making additions or changes to coverage. 100% recommended."
We responded:
"WOW Chris! Thanks so much for the great review and 5-star rating! We think you're a pleasure to work with as well, and of course, we're grateful for the opportunity to assist! We appreciate you!"
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Doug Cleland

May 5, 2025

5  out of  5
rating by Doug Cleland
"Excellent staff and service . And work with you on a fixed income if the payment might be a day or so late . Extremely helpful and appreciated !!!"
We responded:
"Doug, thank you so much we appreciate your business! Our favorite thing to do, is help people! Also, we truly appreciate the positive feedback and 5-star review!"
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Li Ygles

April 30, 2025

5  out of  5
rating by Li Ygles
"Matt was very professional and answered all my questions."
We responded:
"Thank you so very much the positive feedback and 5-star review! We are fortunate to have him on the team, and to have you as a customer. We greatly appreciate you!"
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dale samson

April 16, 2025

5  out of  5
rating by dale samson
"Always there to help me!"
We responded:
"Dale, thank you so much for taking the time and leaving great feedback! We truly appreciate that! We're grateful to have you as part of our Nick Horvath - State Farm family! Whether it be auto, home, life or business insurance, please keep us in mind for all of your insurance needs in the future!"
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Susan Mack

April 16, 2025

5  out of  5
rating by Susan Mack
"The office staff always provides clear and precise answers to any questions about insurance. They are consistently courteous and polite. They are prompt with any questions or concerns I have about my Insurance Policy. Their premium prices are fair. I have enjoyed maintaining my insurance policy at Lake Orion State Farm."
We responded:
"New Response: Susan, we're nearing our 5-year anniversary together, in just a couple of months! We're so grateful to have you as part of our Nick Horvath - State Farm Insurance Family! Thanks so much for thinking enough of us to leave us another great review. Cheers to 5 years, in July! Previous Response: It's our honor and pleasure to serve you. Thanks so much for the great review!"
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Darthsaders 44

April 14, 2025

5  out of  5
rating by Darthsaders 44
"Kaitlyn was absolutely wonderful! Made my experience painless and was so kind!"
We responded:
"Thank you so very much for the 5-star rating and kind words! We're so happy to have you become part of our Nick Horvath - State Farm Family! We're also grateful to have Kaitlyn on our team. She does a great job and has that effect on folks!"
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Lynn Wisemanuu

April 3, 2025

5  out of  5
rating by Lynn Wisemanuu
"I changed my home and auto insurance to State Farm and Sofia was very efficient and helpful. She was very pleasant to work with and made the process much easier."
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear that Sofia provided you with efficient and helpful service during your transition to State Farm for your home and auto insurance. It's great to know that she made the process easier for you. We appreciate your trust in us and look forward to continuing to meet your insurance needs. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing State Farm!"
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Sophia Noll

April 1, 2025

5  out of  5
rating by Sophia Noll
"Had a great experience and am so happy to be a State Farm customer. Matthew was awesome to work with."
We responded:
"Hi Sophia, Thanks so much for the fantastic review! We're thrilled to hear you had a great experience and are happy to be a State Farm customer. Matthew will be delighted to hear your kind words – he's definitely a rockstar in our book! If you ever need anything, feel free to reach out. We're always here to help."
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Dale Sanford

March 25, 2025

5  out of  5
rating by Dale Sanford
"Friendly service, and able to answer all my questions ."
We responded:
"Dale, it's been a pleasure working with you for the past several years. Thank you so much for the positive feedback, as well as the 5 star rating, we greatly appreciate that! "
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Wendy Malkiewicz

March 18, 2025

5  out of  5
rating by Wendy Malkiewicz
"We have been coming to Nick with our insurance needs for years. He is responsive, courteous, and caring! He takes a personal interest in our family and our needs. He has also added Sofia to his staff. She recently helped us add a policy. She was very quick and followed through exactly as she said she would. We couldn't be more pleased!!!"
We responded:
"Wow Wendy! You're making us blush! 😊 We truly appreciate your kind soul and thank you for saying such kind things. We also are grateful for the 5-star review! We were connected because of family, we're all about family, and are so happy to be part of yours! Warmest regards, Nick"
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Dean Accivatti

March 14, 2025

5  out of  5
rating by Dean Accivatti
"When I needed to establish a relationship with a local insurance agency, Nick, Matt and all the staff have been absolutely great to work with from day one, and continue to be. After a major storm in our area, through Nicks agency, State Farm provided significant reimbursement for repairs when others on the street made claims that were denied by their insurance companies. The staff here is always polite, highly efficient and great to work with."
We responded:
"Hey Dean, Thanks a bunch for your awesome review! Matthew, the whole team, and I have really enjoyed working with you from the start. I'm so glad we could help you out after that big storm hit. It's great to hear that State Farm came through with the reimbursement for your repairs, especially when others had their claims denied. Your shout-out about our team's politeness, efficiency, and overall helpfulness really means a lot to us. We're all about keeping those high standards and being here whenever you need us. Thanks again for your feedback and for choosing us. We're looking forward to continuing to work with you! Best regards, Nick"
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Gd

March 6, 2025

5  out of  5
rating by Gd
"Sofia was a pleasure to meet today for my wife & I .She is a very kind knowledgeable & patient agent."
We responded:
"Thank you so very much for the 5 star rating and positive review! We greatly appreciate it! I'm glad that you had a great experience working with Sofia, she really does a great job! Whether it be your auto, home, life or business insurance, please keep Nick Horvath - State Farm in mind for all of your future insurance needs! "
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ronald burns

March 4, 2025

5  out of  5
rating by ronald burns
"I met with Sofia to get a quote for auto and home insurance. She was very friendly and polite to work with and answered all my questions in a timely fashion."
We responded:
"Hi Ronald! Thanks so much for the 5 star rating and positive feedback about your experience with Sofia! We truly appreciate it! Sofia is an asset to our team and does a great job taking care of clients! "
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cara kramer

March 3, 2025

5  out of  5
rating by cara kramer
"Best insurance company ever!"
We responded:
"Well shucks, Cara! There are lots of insurance companies and agencies out there. This is such a huge compliment! Thank you so very much for the 5-star review and for such kind words! We greatly appreciate you, and we're honored to be your agent! Please keep us in mind for all of your future auto, home, life and business insurance needs in the future!"
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Brittany Reyes

March 3, 2025

5  out of  5
rating by Brittany Reyes
"Sofia was an amazing help getting me what I needed! Very professional. Happy with my experience."
We responded:
"Wow Brittany! Thank you so very much for the great review and 5-star rating! We truly appreciate you and we're honored to be your agent! Sofia does such a great job, and we're blessed to have her on our team as well!"
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Fran Beckett-Shell

February 27, 2025

5  out of  5
rating by Fran Beckett-Shell
"Sofia Ponton was extremely helpful. I called her several times with a number of questions, and she was patient and easy to talk to. She is very knowledgeable and a pleasure to do business with. As an added bonus, she is saving us a good bit of money."
We responded:
"Hi Fran! Thanks so very much for the 5-star rating and for the great feedback! We truly appreciate it! Sofia does a great job and we're blessed to have her on our team! Happy to save you some money on your insurance! Whether it's renter's insurance, life insurance or car insurance, please keep Nick Horvath - State Farm in mind for all of your insurance needs!"
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Julie Shelnut

February 27, 2025

5  out of  5
rating by Julie Shelnut
"Always helpful and friendly great rates"
We responded:
"Julie, thanks so much for the 5-star rating and positive feedback! We greatly appreciate you! Please keep us in mind for any other additional insurance needs you may have!"
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Karina Garland

February 26, 2025

5  out of  5
rating by Karina Garland
"Matthew was extremely helpful!"
We responded:
"Thanks so much for the 5-star rating and positive feedback about Matthew! We greatly appreciate you! Whether it's home, auto, life or business insurance, please keep Nick Horvath - State Farm in mind for all of your future insurance needs!"
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Julia ogle

February 25, 2025

5  out of  5
rating by Julia ogle
"Great place and people!"
We responded:
"Thank you so much for the kind words and 5-star review, Julia! We greatly appreciate you! It's hard to believe we are going on 9 years! Thank you so much! "